Subject: Re: Refund not processed - 6212116507
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 9 Dec 2020 06:30:50 -0700 (MST)

Hi Team, 

Please assist in closing the below case. As per BI Publisher we have not received anything but as per collection reference the items are successfully collected from customer under 46378182605 and are delivered to our WH on Nov 11, 2020. As per child ticket as well WH has confirmed not receiving anything. Customer has confirmed returning the following items: 
162415896 - - Anotah Lace Detail High Neck Blouse with Long Sleeves and Zip Closure - Centrepoint 
162178313 - - Full Length Solid Pants with Stripe and Pocket Detail - Splash 
162300704 - - Typographic Print T-shirt with Crew Neck and Short Sleeves - Splash 
162501165 - - Sustainable Printed T-shirt with Crew Neck and Short Sleeves - Splash 

Refund amount: SAR 392 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 3, 2020 11:57:12 AM 
Subject: Refund not processed 

Hi Team, 

Problem Statement: Refund not processed 

Order ID: 6212116507 
AWB :46378034043;K088BA2 
RMA: 24271022 

Assistance Required: Need Urgent Refund 

Issue Description: As per pick up reference the return is collected and delivered to the WH. as attached in the screenshot. 

Kindly process the refund . 

Regards, 
Shafeeque