Subject: Re: cancellation order #2000469767
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 9 Dec 2020 05:44:15 -0700 (MST)

Hi Team, 

Any update?? 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "EGYWH ADMIN" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Wednesday, 2 December, 2020 15:44:59 
Subject: RE: cancellation order #2000469767 

[ mailto:[email-masked] | @EGYWH ADMIN ] 

For your help pls. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, December 2, 2020 1:08 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: cancellation order #2000469767 

External email sender, please take precaution. 

Hi Team, 

Please advise as the WH team did not reply on the child ticket 1710125 created 14 days ago. 

Please assist . 

Regards 
shakeeb 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 25, 2020 9:21:27 PM 
Subject: cancellation order #2000469767 

Hi Team, 

Kindly note we escalated to WH ship the order but no response. 

Problem Statement: Late Shipping 

Order Date : Nov 11, 2020 

Order ID: 2000469767 

Tracking ID: R905393 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 11 Nov and till now he/she has not received the order. As per the hybris the order status is shipping on 12/11/2020, but as the courier team inform us that they didn't receive the order. 

Kindly check and ship the order ASAP. 

Regards, 

CS Team 

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