Subject: RE: On Validation order #8202007916
From: Mustafa Chakki <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>
Date: Wed, 9 Dec 2020 11:25:45 +0000

REFUNDED

IP Address168.187.70.73Batch ID-1
Transaction Date/TimeWed Dec 09 14:22:58 AST 2020Post Date1209
Transaction ID202034406489668Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******0908Card ExpirationDec , 2020
Transaction Amount2.000Currency Code414
Merchant Track ID159950500600097606Result CodeCAPTURED
Host Response00Authorization Code007113
AVS ResponseCVD2 Validation Repsonse
Reference ID034497000335STAN ID123276
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 13, 2020 9:47 AM
To: Mustafa Chakki <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: On Validation order #8202007916

External email sender, please take precaution.
Hi Mustafa,

Please ignore the previous email.

Please refer the order 8202007916, for the deduction and attached the transaction screenshot as well.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 12:12:44 PM
Subject: Re: On Validation order #8202007916/8202012125

Hi Mustafa,

With refernece to the order number #8202007916/8202012125, the customer is claiming that there is 2 deduction in her account and she has shared the details of that deduction as well.

Kindly check this concern and assist us, as the customer is constantly chasing us for her refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 6:04:47 PM
Subject: Fwd: On Validation order #8202007916

Hi Team,

Please assist on the below case and advise on priority. KNET Refund ticket: 03577145

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 00:08:07
Subject: Re: On Validation order #8202007916

Hi Rashid.

Kindly assist us below case, and help us to close the case asap.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 September, 2020 13:55:24
Subject: On Validation order #8202007916

Hi Rashid,

With reference to order #8202007916

Customer claiming that the amount has been deducted from his account under transaction ID: 025111029968
Amount: KWD2.00
Date: Sep 7, 2020

Kindly check and help us to close the case asap.

Regards,
Fauzan

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