Subject: Re: Customer Complaint - 9620196502
From: Seeta Seeta <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 9 Dec 2020 04:17:11 -0700 (MST)

Hi Akshay, 

It's Done 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 9 December, 2020 16:08:28 
Subject: FW: Customer Complaint - 9620196502 

Team, 

Please forward the voucher to the customer and resolve ticket# 1843525 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Ron Thomas <[email-masked]> 
Sent: Wednesday, December 9, 2020 2:28 PM 
To: Akshay Berry <[email-masked]>; Julius Rodrigues <[email-masked]>; Salman Mamajiwala <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Subject: Re: Customer Complaint - 9620196502 

Hi, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 835-F1R5-HP35-RPXE-N|Start Date: 09.12.2020 00:00:00|End Date: 09.01.2021 23:59:00 

Type: Serial Voucher|Concept: LIFESTYLE|Territory: UAE|Checkout Site: N/A 

Value: 144 AED|Minimum Threshold Value: 150 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Kindly verify. 

Regards, 

Ron Thomas 

Web Team | Landmark Group 

T: +97145172134 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, December 9, 2020 at 11:44 AM 
To: Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >, Salman Mamajiwala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint - 9620196502 

Reminder 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Akshay Berry 
Sent: Tuesday, December 8, 2020 6:50 PM 
To: Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >; Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >; Salman Mamajiwala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Customer Complaint - 9620196502 

Team, 

Please issue a voucher for AED 144 threshold AED 150 valid for 1 month LS items only. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Avnish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 6:34 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Priya Arora < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint - 9620196502 

Please go ahead 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 6:33 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Priya Arora < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Avnish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint - 9620196502 

Looping [ mailto:[email-masked] | 
@Avnish ] as discussed, please approve the difference amount voucher of AED 144. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Akshay Berry 
Sent: Tuesday, December 8, 2020 5:19 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Priya Arora < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint - 9620196502 

Hi [ mailto:[email-masked] | 
@Priya ] , 

Call has been done. Customer agreed to place a new order, kindly assist in getting approval of the difference amount of AED 144 and we will issue a voucher for the same once approved. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 3:15 PM 
To: Priya Arora < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint - 9620196502 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

For your action please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Priya Arora < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 2:42 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Customer Complaint - 9620196502 

Hi Team, 

Please look into the below complaint with order number – 9620196502 

Thanks. 

Warm Regards, 

Priya Arora 
Assistant Manager - Marketing 

Lifestyle - Landmark Tower 

Dubai Marina, Dubai,UAE 

P.O. Box 34425 

T: +9714517 6612 

M: +971527597328 
E: [ mailto:[email-masked] | [email-masked] ] 

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