Subject: Re: RE: status update
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 09 Dec 2020 11:13:13 +0000

Dear Akshay,     As nothing is pending from our end, we are proceeding with the ticket # 181298 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.     Please provide your valuable feedback.        An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f9f10983dfa2204924fde732fa821da9a416a13e8ad8d385cffaa412145603c2 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks & Regards,      Priyanka Yadav | Technical Engineer      FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.               
                           
                            On
                            Tue, 8 Dec at 12:58 PM
                            ,  Akshay Berry <[email-masked]>  wrote:

@LMG OMS

@Jagmohan Urmaliya (TCS) Please do the needful and update the status as delivered. 

 

 REQ0183431 

 

 Regards, 

 
 Akshay Berry 

 Email: 
[email-masked] 

 T: +971 4 5172125 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Tuesday, December 8, 2020 8:12 AM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked];
 [email-masked]; [email-masked]; Akshay Berry <[email-masked]> 
Subject: Re: RE: status update 

 

 
External email sender, please take precaution.

 

 

 Dear Akshay, 

 

   

 
 This is to inform you that we have successfully updated the Delivered status for shared shipment. 

 

   

 
 { 
  "customer_shipment_id": "623917982423999991", 
  "customer_shipment_status": "Delivered", 
  "customer_shipment_sub_status": "Deliveredtocustomer", 
  "change_in_customer_shipment_status": "TRUE", 
  "shipment_direction": "FORWARD", 
  "event_timestamp": "2020-11-08 18:29:00", 
  "entry_type": "Hybris", 
  "order_id": "6239179824", 
  "chargeable_weight": "2.883", 
  "scac": "ARA", 
  "seller_organization_code": "LMG_KSA", 
  "ship_node": "2399999", 
  "tracking_id": "46377556643", 
  "reference_number": "46377556643" 
} 

 

   

 

 As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to
 contact us on [email-masked] or +91-70-6595-6595. 

 

   

 
 After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

 

   

 
 Please provide your valuable feedback. 

 

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f9f10983dfa2204924fde732fa821da9a416a13e8ad8d385cffaa412145603c2 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Tue, 8 Dec at 9:01 AM
, Vishwajeet Singh <[email-masked]> wrote:

 

 
 Dear Team, 

 

 

 

 
 
Pl change the status & confirm once done.

 

 

 

 
Regards,

 

 
VJ

 

 
Supply Chain || Landmark Group

 

 
Landmark Tower, 18th Floor , Dubai Marina

 

 
UAE M     +971-585429874

 

 
UAE P      +971-45174259

 

 
KSA M     +966-596014307

 

 

 

 

 
 
 From: FarEye Support <[email-masked]>
 
Sent: Monday, December 7, 2020 4:18 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked];
 [email-masked]; [email-masked] 
Subject: Re: RE: status update 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Akshay, 

 

 

 

 
 
 Greetings!! 

 

 

 

 
 
 @Vishwajeet please provide your confirmation to proceed further with this. 

 

 

 

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f9f10983dfa2204924fde732fa821da9a416a13e8ad8d385cffaa412145603c2 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 
Thanks & Regards, 

 

 

 

 

 

 
 
Priyanka Yadav | Technical Engineer 

 

 

 

 

 

 
 
FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

 

 

 

 

 

 

 
Call: +91 70-6595-6595

 

 

 || www.getfareye.com

 

 

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution
 or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 

181298:211857

 

 
 
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 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
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www.landmarkgroup.com  

 

 

181298:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com