Subject: FW: Customer Complaint - 9620196502
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 9 Dec 2020 10:38:28 +0000

Team,

Please forward the voucher to the customer and resolve ticket# 1843525

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Ron Thomas <[email-masked]>
Sent: Wednesday, December 9, 2020 2:28 PM
To: Akshay Berry <[email-masked]>; Julius Rodrigues <[email-masked]>; Salman Mamajiwala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>
Subject: Re: Customer Complaint - 9620196502

Hi,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 835-F1R5-HP35-RPXE-N|Start Date: 09.12.2020 00:00:00|End Date: 09.01.2021 23:59:00
Type: Serial Voucher|Concept: LIFESTYLE|Territory: UAE|Checkout Site: N/A
Value: 144 AED|Minimum Threshold Value: 150 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Kindly verify.

Regards,
Ron Thomas
Web Team | Landmark Group
T: +97145172134

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, December 9, 2020 at 11:44 AM
To: Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9620196502

Reminder

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Tuesday, December 8, 2020 6:50 PM
To: Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer Complaint - 9620196502

Team,

Please issue a voucher for AED 144 threshold AED 150 valid for 1 month LS items only.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Avnish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 6:34 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Priya Arora <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9620196502

Please go ahead

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 6:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Priya Arora <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Avnish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9620196502

Looping @Avnish<mailto:[email-masked]> as discussed, please approve the difference amount voucher of AED 144.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Tuesday, December 8, 2020 5:19 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Priya Arora <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9620196502

Hi @Priya<mailto:[email-masked]>,

Call has been done. Customer agreed to place a new order, kindly assist in getting approval of the difference amount of AED 144 and we will issue a voucher for the same once approved.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 3:15 PM
To: Priya Arora <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9620196502
Importance: High

@Akshay Berry<mailto:[email-masked]>

For your action please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Priya Arora <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 2:42 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Customer Complaint - 9620196502

Hi Team,

Please look into the below complaint with order number - 9620196502

Thanks.

Warm Regards,

Priya Arora
Assistant Manager - Marketing

Lifestyle - Landmark Tower
Dubai Marina, Dubai,UAE
P.O. Box 34425
T: +9714517 6612
M: +971527597328
E: [email-masked]<mailto:[email-masked]>
Connect with us:
<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lifestylegulf.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce48051ab00d1489b8d9a08d89c2d2a3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431065084814019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=504H1O7JKIYJQsdGUcLaVLPQhx7owCG3jC9d5buJpqE%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Flifestylegulf&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce48051ab00d1489b8d9a08d89c2d2a3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431065084824015%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sz%2Fix2N5XF1WPr8PRH7o700d0PzVoFMUESk8t3qt4po%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.instagram.com%2Flifestylegulf&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce48051ab00d1489b8d9a08d89c2d2a3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431065084834005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0mnu4juTs2%2FwSrFHGxRdbxXc0McE4CwjCfgP7WCYKxs%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Flifestylegulf&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce48051ab00d1489b8d9a08d89c2d2a3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431065084834005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=k%2BrSWwTaYaQ6YozMWdqb28K5PiMae66LxpvtHu7BRGc%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Flifestylegulf&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce48051ab00d1489b8d9a08d89c2d2a3e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431065084973924%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CpctuSEe7IjlUQ4mEn2m83DFA8CjhvVmofmNJFnkxH0%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com