Subject: RE: 6235170264 // Need to approve the refund
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 9 Dec 2020 10:21:40 +0000

@Prakash Iyangar<mailto:[email-masked]> Please approve manual refund for SAR 256.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 9, 2020 11:03 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: 6235170264 // Need to approve the refund

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case. Customer returned a total of 6 items in this order and has mentioned that they do not have the tracking or the return receipt for the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 12:29:07 PM
Subject: 6235170264 // Need to approve the refund

Hi Team,

Problem Statement: Lost in transit / refund approval

Order Date : 10-May-2020

Order ID: 6235170264
Tracking ID; 46385601566
Value of the return order ; 256.00 SAR

Issue Description: The customer is saying his return items has been collected one month ago by courier team, and as per current tracking Id it's not collected, however as per order history the RMA has been deleted thrice and we don't have other tracking ID.

Case History : the customer reached out to us on 28 Oct 2020  reporting and asking about refund.

Customer History; ​The customer with us since 10/12/18, and has 18 successful order.

Assistance Required: Need to approve the refund

Regards
Ataullah

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