Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Ala Hamood <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 9 Dec 2020 02:11:49 -0700 (MST)

Hi Team, 

Any update? 

Regards 

From: "Seeta Seeta" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Mustafa Chakki" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Ala Hamood" <[email-masked]>, "M Ataullah" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Wednesday, November 18, 2020 10:24:22 AM 
Subject: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi Team, 

Kindly assist us on the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Musalman" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ala Hamood" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Wednesday, 4 November, 2020 17:09:37 
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi Team, 

Kindly assist us on the below case. 

Regards. 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mustafa chakki" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "Malik Ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ala Hamood" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Saturday, October 31, 2020 10:45:06 AM 
Subject: RE: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Reddy Prasad ] 

No reply on this! 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, October 30, 2020 7:57 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mustafa Chakki <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ala Hamood <[email-masked]>; M Ataullah <[email-masked]> 
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 28 October, 2020 19:51:13 
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 7:07:05 PM 
Subject: RE: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] , 

Please find below bank details. Please process refund. 

Regards, 

Malik 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 5:11 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ala Hamood < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

External email sender, please take precaution. 

Hi Malik, 

PFB bank details as requested and do the needful. 

Regards 
Shakeeb 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 28, 2020 12:24:34 PM 
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi Team 

the customer bank deletes: 

1. Beneficiary Name as per Bank: HAMAD A M ALMARRI 
2. Bank Name : KUWAIT FINANCE HOUSE 
3. Account Number : 281050134481 
4. IBAN number : Kw10KFHO0000000000281050134481 
5. Branch Name: Mubarak alkabeer 
6. Type of Account: Altamayuz 

Best Regards 
Ala Aldin 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "fauzan musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 13, 2020 10:40:18 AM 
Subject: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi Team 

Problem Statement: ON_Cancelled Order (Refund issue) 

Order Date : Jun 19, 2020 
ticket id : 03308949 
Order ID: 8388370753 
Total Price:59.32 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_Cancelled Order but the amount is captured in Payment Transactions and REFUND_FOLLOW_ON also but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

check account statement 

Best Regards 
Ala Aldin 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com