Subject: Refund approval POD
From: Abdulqader Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Wed, 9 Dec 2020 01:24:58 -0700 (MST)

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 1765660 
Order Date :Nov 21, 2020 
Order ID: 6245421440 
Tracking id: Z2371517 

Total Price : SAR226.10 

Issue Description : The Customer placed the order on Nov 21, 2020 and the order was marked as "DELIVERED" and the customer confirmed that he did not received it so i have raised to Zajil for POD we got POD but still customer complain . However till now the order not delivered to customer as per to the customer. 

Case history : The customer reached out to us on 07 of Dec . 

Customer's history : The customer is having 29 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Abdulqader