Subject: Re: Late Refund (Cancelled RMA) For Order ID 9615196379
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 9 Dec 2020 01:04:00 -0700 (MST)

Hi Team, 

Any Update 

Thanks 
Ishan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, December 7, 2020 7:38:28 PM 
Subject: Late Refund (Cancelled RMA) For Order ID 9615196379 

Hi Team, 

Ticket - 1832370 

Problem Statement: Late Refund (Cancelled RMA) 

Order Date: Nov 18, 2020 
Order ID: 9615196379 
RMA: 1000192119 
Tracking ID: 46043459906 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov 25, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan