Subject: Re: 6235170264 // Need to approve the refund
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 9 Dec 2020 00:02:47 -0700 (MST)

Hi Team, 

Kindly assist with the below case. Customer returned a total of 6 items in this order and has mentioned that they do not have the tracking or the return receipt for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 9, 2020 12:29:07 PM 
Subject: 6235170264 // Need to approve the refund 

Hi Team, 

Problem Statement: Lost in transit / refund approval 
Order Date : 10-May-2020 
Order ID: 6235170264 
Tracking ID; 46385601566 
Value of the return order ; 256.00 SAR 

Issue Description: The customer is saying his return items has been collected one month ago by courier team, and as per current tracking Id it's not collected, however as per order history the RMA has been deleted thrice and we don't have other tracking ID. 

Case History : the customer reached out to us on 28 Oct 2020 reporting and asking about refund. 

Customer History; ​The customer with us since 10/12/18, and has 18 successful order. 

Assistance Required: Need to approve the refund 

Regards 
Ataullah