Subject: Re: Refund issue case ID: 1535683
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 8 Dec 2020 23:31:16 -0700 (MST)

Hi team 

no action has been taken on this case 
it is pending since long . 
no reply from WH 
it very urgent 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 7 December, 2020 13:00:32 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 
it is pending since long . 
no reply from WH 
it very urgent 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 4 December, 2020 12:02:11 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 
it is pending since long . 
no reply from WH 
it very urgent 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 27 November, 2020 11:23:58 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 
it is pending since long . 
no reply from WH 
it very urgent 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 13:04:03 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 
it is pending since long . 
no reply from WH 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 20 November, 2020 15:52:24 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 
it is pending since long . 
no reply from WH 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 15:35:08 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 
it is pending since long . 
no reply from WH 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 15 November, 2020 12:14:16 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 
it is pending since long . 
no reply from WH 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 12 November, 2020 09:58:31 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 
it is pending since long . 
no reply from WH 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 3 November, 2020 10:22:01 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 
it is pending since long . 
no reply from WH 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 2 November, 2020 14:41:48 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 

please do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 26 October, 2020 12:23:36 
Subject: Re: Refund issue case ID: 1535683 

Hi team 

no action has been taken on this case 

please do needful. 

regards 
ammar asif 

From: "FarEye Support" <[email-masked]> 
To: "mohd imran" <[email-masked]> 
Cc: "bhaskar mandelia" <[email-masked]>, "k nayan" <[email-masked]>, "ammar asif" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "vishwajeet singh" <[email-masked]> 
Sent: Thursday, 22 October, 2020 09:17:19 
Subject: Re: RE: Refund issue case ID: 1535683 

Dear Imran, 

As your concern has been addressed in our previous email hence, we are proceeding with the ticket # 166735 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0 | https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Sanjeev Pandey, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Wed, 21 Oct at 7:42 AM , FarEye Support <[email-masked]> wrote: 
Dear Imran, 

As per your concern, we have checked the shared AWB and found that the same has already been archived in our system due to which we cannot process any further status update for the same. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0 | https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Ipsit Sharma 
Technical Engineer | Fareye 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Tue, 20 Oct at 6:53 PM , Bhaskar Mandelia <[email-masked]> wrote: 
Hi Fareye Support, 
Please go ahead. Confirm once done. 

BQ_BEGIN

From: Mohd Imran <[email-masked]> 
Sent: Tuesday, October 20, 2020 5:22 PM 
To: FarEye Support <[email-masked]>; Bhaskar Mandelia <[email-masked]> 
Cc: K Nayan <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: RE: RE: Refund issue case ID: 1535683 
Looping [ mailto:[email-masked] | 
@Bhaskar Mandelia ] . 
From: Mohd Imran 
Sent: Tuesday, October 20, 2020 5:07 PM 
To: FarEye Support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: K Nayan < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RE: Refund issue case ID: 1535683 
Hi [ mailto:[email-masked] | 
@FarEye Support ] , 
Date and time is 08 Jun 2020 15:43. 
From: FarEye Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 4:57 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: K Nayan < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RE: Refund issue case ID: 1535683 
External email sender, please take precaution. 
Dear Mohd, 
In order to proceed further, please share Date & Time so that we can proceed further as well as we need confirmation from Vishwajeet, post-confirmation we will proceed further. 
@Vishwajeet Please confirm on it. 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0&data=04%7C01%7Cbhaskar.mandelia%40landmarkgroup.com%7Cc584d0564d9c43fa3d4608d874fb2634%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387969307839548%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=x92Lge%2FHaKCaHk7YA5v7f4CUDpoCr1P2iB2Bgo%2Fhs3w%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cbhaskar.mandelia%40landmarkgroup.com%7Cc584d0564d9c43fa3d4608d874fb2634%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387969307839548%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ae3FsjdptpN8KyvKxupv8kMUU5r0GomAkub%2BD8EAqgk%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 
Tamkin Raza , Technical Engineer 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cbhaskar.mandelia%40landmarkgroup.com%7Cc584d0564d9c43fa3d4608d874fb2634%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387969307849549%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=H6oPYwFQluElRCIPWBpmIliofe5qrh4JM7R404kEIzo%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 
Call: +91 7065956595 

		

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[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7Cbhaskar.mandelia%40landmarkgroup.com%7Cc584d0564d9c43fa3d4608d874fb2634%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387969307869529%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JB12BB%2BAowlXlu2IdnDGRLPu5ShWeHiB4od%2FZAq0z40%3D&reserved=0 ] 
		
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BQ_BEGIN

On Tue, 20 Oct at 12:48 PM , FarEye Support < [ mailto:[email-masked] | [email-masked] ] > wrote: 
Dear Mohd, ​ 
We would like to inform you that we have received your concern regarding STATUS UPDATE we are working on the same and will update you soon. 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0&data=04%7C01%7Cbhaskar.mandelia%40landmarkgroup.com%7Cc584d0564d9c43fa3d4608d874fb2634%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387969307879528%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3XIQPHN%2F37m7MZaiRUWiJuXJrBVdohfGiBd0B5MDahE%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/d003096bac536b3500d33777b30b1082297254ca23c319aa68cf2059cfa35ea0 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cbhaskar.mandelia%40landmarkgroup.com%7Cc584d0564d9c43fa3d4608d874fb2634%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387969307879528%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=D8d1V7Xb2DLZS7oBTPueE9tjD1dq7FwCC7tn0%2Fd2rFY%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 
Tamkin Raza , Technical Engineer 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cbhaskar.mandelia%40landmarkgroup.com%7Cc584d0564d9c43fa3d4608d874fb2634%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387969307889520%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0l6iOmWFgZ9XrR5HLrCl1Hyi2iNtV0qqLyVhdXwaG%2BU%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 
Call: +91 7065956595 

		

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166735:211857 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
BQ_END

BQ_END

BQ_END

166735:211857