Subject: Re: Late Collection Case id - 1704598 Order Date: 10/6/2020 Order ID: 9606747894
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 8 Dec 2020 23:23:33 -0700 (MST)

Hi Jessie, 

Kindly assist in arranging the collection on this on priority. Customer is threatening that the Landmark group owner - Mickey Jagtani is a very good friend of his uncle and if the collection is not done asap he will be escalating to him directly. Refund amount is AED 131. 

Thank you for your help! 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 6 December, 2020 14:59:23 
Subject: Late Collection Case id - 1704598 Order Date: 10/6/2020 Order ID: 9606747894 

Hi Team, 

Please do let us know the update on the below concern. 

Problem Statement: What is the issue (Late Collection) Courier Team 

Case id - 1704598 

Order Date: 10/6/2020 
Order ID: 9606747894 
Tracking ID: RP112120001615 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was recreated on 11/19/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Manish