Subject: Re: Assembling request: Case id - 1621435 Child ticket - 1624169 Order Number: 7404331595
From: Bs WH <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Dominic Arackal <[email-masked]>, Abhimanyu Goyal <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 9 Dec 2020 06:21:42 +0000

Dear Team
We Replaced this item in 06-12-2020

Regards,

Jyothish

Mobe # 39619602
ARG Logistics,Bahrain

________________________________
From: Jessie Caparas <[email-masked]>
Sent: Wednesday, December 9, 2020 8:45 AM
To: Apoorv Joshi <[email-masked]>; Dominic Arackal <[email-masked]>; Abhimanyu Goyal <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Bs WH <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Assembling request: Case id - 1621435 Child ticket - 1624169 Order Number: 7404331595

@Abhimanyu Goyal<mailto:[email-masked]> @Dominic Arackal<mailto:[email-masked]>

Please help on the below.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 9, 2020 9:43 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Bs WH <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Dominic Arackal <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abhimanyu Goyal <[email-masked]>
Subject: Re: Assembling request: Case id - 1621435 Child ticket - 1624169 Order Number: 7404331595
Importance: High

External email sender, please take precaution.

Hi Jessie,

Can you please re-check the below concern with Abhimanyu, whether there is any update or not. As we have not received any update in the case till now.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Abhimanyu Goyal" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "bs wh" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "dominic arackal" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 11:30:40 AM
Subject: Re: Assembling request: Case id - 1621435 Child ticket - 1624169  Order Number: 7404331595

Hi Abhimanyu,

Can you please check and advise if the replacement was done for the missing pieces on the below case.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Abhimanyu Goyal" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "bs wh" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "dominic arackal" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 3:57:30 PM
Subject: RE: Assembling request: Case id - 1621435 Child ticket - 1624169  Order Number: 7404331595

Dear Seeta,

This is to inform that our team informed us that there were some item which were missing for assembling so they will change it with new piece and they scheduled for replacement on 2 Dec. Kindly inform the customer accordingly.

Best Regards,

Abhimanyu

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: 28 November, 2020 10:50 AM
To: Abhimanyu Goyal <[email-masked]<mailto:[email-masked]>>; Bs WH <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Assembling request: Case id - 1621435 Child ticket - 1624169 Order Number: 7404331595

External email sender, please take precaution.

Hi Team,

Please note that the customer is still chasing us for the get the item assembled.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 1:14:08 PM
Subject: Assembling request: Case id - 1621435 Child ticket - 1624169  Order Number: 7404331595

Hi Team,

Problem statement: The customer reported that he has recived in complete item and the item has not been assembled yet.

Case id - 1621435

Child ticket - 1624169

Order Number: 7404331595

Order Created: 9/22/2020

Delivery date: 9/25/2020

Tracking id - 45443817823

Item Name: 158119982 - - Giggles Wooden Gliding Cradle

Item cost: BHD 32.00

Assistance Required: We request you to please look into the issue and arrange a team to get the item assembled, for reference see the attachment and do the needful.

Regards,

Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com