Subject: Re: Assembling request: Case id - 1621435 Child ticket - 1624169 Order Number: 7404331595
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, bs wh <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, dominic arackal <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Abhimanyu Goyal <[email-masked]>
Date: Tue, 8 Dec 2020 22:42:53 -0700 (MST)

Hi Jessie, 

Can you please re-check the below concern with Abhimanyu, whether there is any update or not. As we have not received any update in the case till now. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Abhimanyu Goyal" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "bs wh" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "dominic arackal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, December 4, 2020 11:30:40 AM 
Subject: Re: Assembling request: Case id - 1621435 Child ticket - 1624169 Order Number: 7404331595 

Hi Abhimanyu, 

Can you please check and advise if the replacement was done for the missing pieces on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhimanyu Goyal" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "bs wh" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "dominic arackal" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, November 28, 2020 3:57:30 PM 
Subject: RE: Assembling request: Case id - 1621435 Child ticket - 1624169 Order Number: 7404331595 

Dear Seeta, 

This is to inform that our team informed us that there were some item which were missing for assembling so they will change it with new piece and they scheduled for replacement on 2 Dec. Kindly inform the customer accordingly. 

Best Regards, 

Abhimanyu 

From: Seeta Seeta <[email-masked]> 
Sent: 28 November, 2020 10:50 AM 
To: Abhimanyu Goyal <[email-masked]>; Bs WH <[email-masked]>; Dominic Arackal <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Assembling request: Case id - 1621435 Child ticket - 1624169 Order Number: 7404331595 

External email sender, please take precaution. 

Hi Team, 

Please note that the customer is still chasing us for the get the item assembled. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 28, 2020 1:14:08 PM 
Subject: Assembling request: Case id - 1621435 Child ticket - 1624169 Order Number: 7404331595 

Hi Team, 

Problem statement: The customer reported that he has recived in complete item and the item has not been assembled yet. 

Case id - 1621435 

Child ticket - 1624169 

Order Number: 7404331595 

Order Created: 9/22/2020 

Delivery date: 9/25/2020 

Tracking id - 45443817823 

Item Name: 158119982 - - Giggles Wooden Gliding Cradle 

Item cost: BHD 32.00 

Assistance Required: We request you to please look into the issue and arrange a team to get the item assembled, for reference see the attachment and do the needful. 

Regards, 

Manish 
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