Subject: RE: Missing Item/Refund Approval(KW Homecentre) - 8209791855
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, Harshit Luthra <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Wasim Qureshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, asjad hussain <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 9 Dec 2020 05:36:35 +0000

@Harshit Luthra<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, December 9, 2020 7:45 AM
To: Jessie Caparas <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; asjad hussain <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Missing Item/Refund Approval(KW Homecentre) - 8209791855
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist to close the below case.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 2:18:28 PM
Subject: RE: Missing Item/Refund Approval(KW Homecentre) - 8209791855

@Mohamed Shabaz Khan<mailto:[email-masked]>

The customer has multiple orders with us from September and customer claims that only 2 quantities were collected for this item 159832352 however our system shows 4 got collected.

Please advise if we can refund KWD 17.80 to the customer.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 12:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Missing Item/Refund Approval(KW Homecentre) - 8209791855

External email sender, please take precaution.
Hi Team,

Problem Statement: (Missing items)
Order Date : Oct 23, 2020
Order ID: 8209791855
Total Order Value: KWD 35.60
Item: 159832352 - - Adric Laundry Hamper with Cutout Handles
Assistance Required: Refund Approval for the missing item
​
Issue description: The customer emailed us complaining that he has not received the above mentioned item. They have placed an order for 4 quantity of this item but they only received 2. We have escalated this to WH team as per the matrix to check regarding the same but no response. Refund amount of the missing item is KWD 17.80
Customer's History: Customer is shopping with us since Sep 2020 and has a total of 4 completed orders.

Please assist in getting a refund approval or investigating this further so we can close this case asap.

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com