Subject: Refund approval/ 6237910465
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: asjad hussain <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 8 Dec 2020 12:48:04 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, December 7, 2020 10:35:39 PM 
Subject: Refund approval/ 6237910465 

Hi Team, 

Problem Statement : Refund approval. 
Ticket id : 1651462 
Order Date : Nov 1, 2020 
Order ID: 6237910465 (LIFESTYLE) 
Tracking ID : FP1102201000660 
Total Price : SAR465.00 

Issue Description : The Customer placed the order on Nov 1, 2020 , and it is pending since then, on 11/3/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 

Case history : The customer reached out to us on 4 Nov 2020 and since then the issue was escalated to the LMG Team for POD but we got no response. 

Customer's history : the customer is with us 11/1/20 and this is his 8th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.