Subject: RE: Refund Issue - 8373420850
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 8 Dec 2020 15:05:40 +0000

Can you show me where exactly in the ticket the bank details have been attached.
There are no bank details attached in the ticket.

Attaching the evidence of the ticket as well.
Please check the tickets before sending mail.

Order Details
Order Number:8373420850
Customer:junaid a k (Guest)
Order Created:Mar 19, 2020
Order Delivery Mode:Standard Shipping
Order Status:Completed
Display Order Status:Delivered
Order Status Info:
Currency:KWD
Store:Kuwait
Sales Application:IPHONE
Site:Online Shopping at Centrepoint
Refresh
Totals
Subtotal:KWD31.27
Taxes:KWD0.00
Payment Costs:KWD0.00
Delivery Costs:KWD0.00
Order Discount:KWD3.13
Total Price:KWD28.14
Billing Address
junaid a k
apartment 10, building 40, avenue 7, abu thar alghaffari st, block 12
Kuwait (KW)
Delivery Address
junaid a k
+96597707602
apartment 10, building 40, avenue 7, abu thar alghaffari st, block 12
[email-masked]
Kuwait (KW)
KW-HA
%2B96597707602
Salmiya
Hawally
Payment Details
Card Owner: Talal e m s alawadhi
Card number: 527307******2041
Type: mastercard
Month:
Valid from year:
Month: 08
Valid to year: 2020
Billing address: junaid a k, apartment 10, building 40, avenue 7, abu thar alghaffari st, block 12, Kuwait
Order Detail Items

Product
Concept
Delivery Type
Base Price
Total Price
Qty

+<javascript:;>
0
161835326 - - Juniors Textured Pinafore with Pocket Detail
Units: Piece - piecesEAN:
BABYSHOP

KWD4.37
KWD4.37
1
+<javascript:;>
1
156696482 - - Tom & Jerry Printed T-Shirt
Units: Piece - piecesEAN:
BABYSHOP

KWD22.00
KWD22.00
1
+<javascript:;>
2
161657777 - - Juniors Printed Pyjamas - Set of 2
Units: Piece - piecesEAN:
BABYSHOP

KWD4.90
KWD4.90
1
Applied Promotions
No Promotions
Landmark Loyalty Program
Loyalty Card No.:
Not Linked
Number of points earned:

Number of points burned:

Cart Id:

Promotion Voucher Details
No Entries
Consignments

Code
Tracking ID
Carrier
Shipping Date
Actual Delivery Date
Description
Status
+<javascript:;>
88883001079620200320
100040771640
PostaPlus
3/20/20 6:56 PM
3/22/20 9:04 AM

DELIVERED
+<javascript:;>
88883001094420200325
00000020013206635

3/25/20 10:53 AM
9/27/20 4:00 PM

DELIVERED
Payment Transactions

Time
Type
Request id
Amount
Transaction status
Transaction status details

+<javascript:;>
3/19/20 6:00 PM
AUTHORIZATION
8373420850
KWD28.14
ACCEPTED
977519
+<javascript:;>
3/20/20 7:15 PM
CAPTURE
8373420850
KWD28.14
ACCEPTED
SUCCESFULL
+<javascript:;>
9/18/20 8:42 PM
REFUND_FOLLOW_ON
8373420850
KWD8.34
REJECTED
Transaction declined
+<javascript:;>
9/18/20 8:47 PM
REFUND_FOLLOW_ON
8373420850
KWD8.34
REJECTED
Transaction declined
+<javascript:;>
9/18/20 8:57 PM
REFUND_FOLLOW_ON
8373420850
KWD8.34
REJECTED
Transaction declined
Tickets
Create New Ticket

Ticket ID
Subject
Status
Action

-<javascript:;>
03677024
Bank Transfer
New
Select Ticket
Ticket ID:03677024
Subject:Bank Transfer
Status:New
Priority:Medium
Category:BANK_TRANSFER
Assigned Agent:
Agent Group:Knet Group
Order:8373420850
Customer::junaid a k (Guest)

Time created
Name
Description
10/29/20 12:24 PM
Apoorv
Changes:
Priority: High -> Medium
Comment:

This is a Bank Transfer
10/29/20 12:23 PM
Apoorv
Contact Type: Email
Reason: Complaint

Amount To Refund: KWD 8.34
Return Requests

Return Request Number
RMA
Time created
Voucher Code
PG Value
RV Value
Cash Value
My Credit
Loyalty Rev Amt
COD Non Refund Value
Voucher Non Refund Value
Delivery Cost
Partner Tracking ID
Agent Name
Delete
+<javascript:;>
02989085
42956044
4/5/20 1:12 PM

8.34
0
0
0
0
0
0.927
0
KWI2020/25010
Sireen Abdeljabbar
Delete
Order History
No Entries
Modification History
No Entries
Applied Vouchers

Voucher Code
Value
Applied Value
Order Threshold Value
Concept
Type
CPKAPP10
10
3.127
5.0
SPLASH,BABYSHOP,SHOEMART,SHOEXPRESS
LMGPromotionVoucher
Applied Gift Cards

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Saturday, November 21, 2020 3:04 PM
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund Issue - 8373420850

Hi @Mustafa Chakki<mailto:[email-masked]>

The bank details has been updated, please process the refund.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 6:11 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8373420850

External email sender, please take precaution.
Hi Shababe,

Please advise on the below case on priority. Customer is very irate now and is saying that we are sending them responses with no intention of refunding.

Please look into this and assist in closing. Following Hybris ticket is still not actioned: 03677024

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 14 November, 2020 11:36:42
Subject: RE: Refund Issue - 8373420850

@Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>

Can anyone please reply!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 3:39 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8373420850

External email sender, please take precaution.
Hi Jessie,

Please advise how should we go about the below case. We are receiving no response, the Hybris Bank Transfer ticket is still open and has not been actioned. The case is pending since Aug 24, 2020.

Please assist in closing the below case on priority. Customer is very irated.

Appreciate your assistance. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 11:28:50 AM
Subject: RE: Refund Issue - 8373420850

@Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>

03677024 - this is a Hybris ticket.

We were under the impression that back log will be cleared but why is this not actioned until now?!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 10:04 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8373420850

External email sender, please take precaution.
Hi Jessie,

Please advise if any update on the below case. Still receiving no response from the concerned.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 9:42:34 AM
Subject: RE: Refund Issue - 8373420850

Hi @Mustafa Chakki<mailto:[email-masked]>

Did you action this?

This is a Hybris ticket.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 3:04 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8373420850

External email sender, please take precaution.
Hi Shababe/Jessie,

Can you please assist in closing this on priority as the customer is irated now and they are threatening for MOC.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 3, 2020 12:17:49 PM
Subject: RE: Refund Issue - 8373420850

Hi @Mustafa Chakki<mailto:[email-masked]>

Please process the below mention ticket, customer's bank account has been updated in Hybris.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 9:28 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8373420850

External email sender, please take precaution.
Hi Team,

Please update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 11:17:29 AM
Subject: Re: Refund Issue - 8373420850

Hi Shababe,

Apologies for the previous email.

The Bank details are now updated, please assist.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 24 October, 2020 13:07:29
Subject: RE: Refund Issue - 8373420850

Hi @Apoorv Joshi<mailto:[email-masked]>

Bank details still not updated, please verify before sending mail.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 9:42 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8373420850

External email sender, please take precaution.
Hi Shababe,

The Bank details have been updated on the customer's account as per the following Jira: https://landmark.atlassian.net/browse/REL-121710<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-121710&data=04%7C01%7CMustafa.chakki%40landmarkgroup.com%7Cd83d4d49700d49a529de08d88e158b16%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415570483528970%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BmYmdor%2B8v9dCxnndNgqQ0Md0eQDQ4c%2BQL49NjJSpQY%3D&reserved=0>

Kindly assist further in getting the same processed as the customer is complaining regarding the refund still.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 12:45:46
Subject: RE: Refund Issue - 8373420850

Hi @Apoorv Joshi<mailto:[email-masked]>

Please take bank details from customer and update the same in JIRA.

Thanks,
Shababe Quamar\

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 8:20 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8373420850

External email sender, please take precaution.
Hi Shababe,

Thank you for your prompt response.

However, is the refund processed or do we need to take bank details from customer? Kindly advise.

Regards,
Apoorv
________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 20:43:46
Subject: RE: Refund Issue - 8373420850

Hi @Apoorv Joshi<mailto:[email-masked]>

Customer credit card has been expire, that's why it's showing rejected during refund.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 10:17 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8373420850

External email sender, please take precaution.
Hi Mohammad,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 20:02:00
Subject: RE: Refund Issue - 8373420850

This transaction is done by credit card and not KNET.
@Mohammad Shababe Quamar<mailto:[email-masked]> please look into it.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 08, 2020 5:10 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Issue - 8373420850

@Mustafa Chakki<mailto:[email-masked]>

Kindly assist as well please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 6:15 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund Issue - 8373420850

External email sender, please take precaution.
Hi Rashid,

With reference to the order number: 8373420850
RMA: 42956044

The following RMA was processed on Sep 18, 2020 for an amount of KWD 8.34 however, the refund transactions were rejected thrice. We raised the same to Jira team to look into it but as per them the refund window has already been closed and was advised to contact finance team.

We request you to please look into this and advise if the refund has been processed to the customer.

Thank you for your help!

Regards,
Apoorv
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