Subject: Re: Store Complaint - 1843128
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Osam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 8 Dec 2020 07:45:27 -0700 (MST)

Hi Team, 

Please ignore previous email and apologies for the same. 

Customer has raised a Store complaint via Social Media that they visited the following branch: 
Rak Branch, Nakheel Branch 

She wanted to purchase a bed for her daughter in a specific color which was not available when she visited the store but was asked to allow 2 days and the bed will be available in that color. Customer visited the store again later and was advised to visit again as the color was still not available. Customer is saying they had a very bad experience as they had to wait 5 days for the store and the item was still not available. In the end they placed an online order for the item where they have paid AED 110 extra and AED 10 for shipping. 

They are also saying they will never shop with us again. Customer details are as mentioned below and also please find attached the full store complaint: 
Customer Name: Ahmed Yousry Mohamed Elgarhy 
Contact Number: +971527673378 
Item: 162752950 - - Juniors Rudy Bassinet with Stand 
Concept: Babyshop 

Thank you for your help! 

Regards, 
Apoorv 

From: "Osam" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 8, 2020 1:10:50 AM 
Subject: Complain 

Hi Team, 

Ticket id: 1843128 

with reference to order number 9620858271, customer is having a complain about the store, please find the attached screenshot.