Subject: Re: Customer refused- Hybris status delivered - Case id - 1764405 Order Number: 9616084379
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 8 Dec 2020 06:25:04 -0700 (MST)

Hi Team, 

Please assist in investigating and closing the below case. The customer refused the order but courier took his signature, updated the order as delivered and took the order back with him as well. Customer is chasing for their refund and we have escalated the same to LMG for POD but no response. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, December 4, 2020 4:48:19 PM 
Subject: Customer returned - Hybris status delivered - Case id - 1764405 Order Number: 9616084379 

Hi Team, 

Problem statement - The customer has reported that he has refused to accept the order at the time of delivery as the shipment did not belongs to him. 

He also informed that the courier agent has taken back the shipment with him and also taken his signature however as we can check the order status has been updated as delivered. 
​ 
Case id - 1764405 

Order Number: 9616084379 
Order Created: 11/21/2020 
AWB - FP112120001336 

Assistance required: We request you to please help us with the proof of delivery as the customer is asking for the refund. 

Regards, 
Manish