Subject: return item are returned by customer but in hybrid is showing cancelled RMA; Order ID: 9618329145
From: Aman Deep <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 8 Dec 2020 03:53:13 -0700 (MST)

Hi Team, 

Problem Statement: return item are returned by customer but in hybrid is showing cancelled RMA. 

Order Date: Nov 28, 2020 
Order ID: 9618329145 
RMA: 1000257361 
Tracking ID: RP113020004164 

Assistance Required: return item are returned by customer but in hybrid is showing cancelled RMA., please assist. 

Issue Description: The customer reported that LMG already picked up the all return items on 30.11.2020, but in hybris its showing the status cancelled. 
​ 
Please check and advise. 

Thank you for your help! 

Regards, 
Aman Deep