Subject: RE: Extra charges has been collected by the courier 6484065062 / 45944622824
From: Krizette Masangkay <[email-masked]>
To: Ramesh Gottimukkala <[email-masked]>, "Abdulrahman Mohamad (SA)" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 8 Dec 2020 09:21:43 +0000

Hello Ramesh,

The shipment was delivered since May 10, 2020 and we might not be able to retrieve much information

We will try to check if we still have details about the delivery

Hi Abdulrahman,

Can you check with operations or previous handler if they have any communication related to this?

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 607 6469
Email [email-masked]<mailto:[email-masked]>
aramex.com
[A picture containing vector graphics  Description generated with very high confidence]

From: Ramesh Gottimukkala <[email-masked]>
Sent: Tuesday, December 8, 2020 11:50 AM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Krizette Masangkay <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: RE: Extra charges has been collected by the courier 6484065062 / 45944622824

Dear @Krizette Masangkay<mailto:[email-masked]>

Could you please check and update us the RCA about this case

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 8:22 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Extra charges has been collected by the courier 6484065062 / 45944622824
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]> can you help on this?

It is a prepaid order but Aramex has confirmed it was mentioned in the system that amount has to be collected.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 5:53 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Extra charges has been collected by the courier 6484065062 / 45944622824

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "ALL RUH OPS - Landmark" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS - Landmark" <[email-masked]<mailto:[email-masked]>>, "Ramez Grada" <[email-masked]<mailto:[email-masked]>>, "AbdelKader Salameh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 12:12:26 PM
Subject: RE: Extra charges has been collected by the courier  6484065062 / 45944622824

Dear,

The amount was mentioned in the system to be collected.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

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For a greener planet, please don’t print this email unless necessary.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 9:07 AM
To: ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; ramesh gottimukkala <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: Extra charges has been collected by the courier 6484065062 / 45944622824

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Please note that the customer has already paid for the following shipment 45944622824
PFA and advise Why 168 SAR was collected from the customer?

the customer is chasing us regarding the extra money he paid

Regards
Shakeeb

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 11:46:26 AM
Subject: Extra charge 6484065062

​Hi Team,
Order No:6484065062
Tracking ID :45944622824
​
kindly inform us why  168 SAR was collected from the customer as he already paid full amount for the order online ?
Please advise shortly.

Regards
Tawfik

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