Subject: Refund Not Processed
From: Mohamed Kamal <[email-masked]>
To: seeta seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 8 Dec 2020 02:01:01 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed and the order ON_VALIDATION_CANCELLED (Knet) 

Order Date : Jun 29, 2020 
Order ID: 8390059504 
Tracking ID: N/A 
Bank Statement: attached 

Assistance Required: Need refund for customer. 

Issue Description: As the hybris the order is on validation cancelled and the amount has been deducted and under the Payment Transactions section REFUND_FOLLOW_ON on 12/07/2020 

but the customer email us informing that the amount is not refunded yet attaching bank statement. 

Kindly assist regarding this. 

Regards,