Subject: Re: Missing items / Refund approval //Order ID: 6245616049
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 7 Dec 2020 23:24:50 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 3 December, 2020 14:54:28 
Subject: Re: Missing items / Refund approval //Order ID: 6245616049 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 26 November, 2020 12:19:47 
Subject: Missing items / Refund approval //Order ID: 6245616049 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 22, 2020 
Order ID: [ callto:2000427632 | 6245616049 ] 
Tracking ID: FC1122200002422 
Total Price: SAR74.1 
Concept: MAX 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 18 items but as per the customer she has only received 13 items, Under the consignment details we can see that all 18 items have been shipped from our side. 

The missing items are 
162635672 - - Embroidered Fleece Jacket with Long Sleeves and Hood (quantity 1) 
160271431_LS_MX - - wet n wild Photofocus Concealer (quantity 1) 
162351261 - - IKSU Ultra Matte Lipstick (quantity 1) 
162351253 - - IKSU Ultra Matte Lipstick (quantity 1) 
162389029 - - IKSU Mini Trio 3-Piece Nail Polish Set (quantity 1) 

Case history : The customer reached out to us on Nov 24 , 2020. and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 11/24/18 and this is her 24th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb