Subject: Re: Missing items / Refund approval //Order ID: 6244158678
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 7 Dec 2020 23:07:09 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 6 December, 2020 16:01:50 
Subject: Re: Missing items / Refund approval //Order ID: 6244158678 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 3 December, 2020 13:46:06 
Subject: Re: Missing items / Refund approval //Order ID: 6244158678 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 28 November, 2020 17:00:46 
Subject: Re: Missing items / Refund approval //Order ID: 6244158678 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 26 November, 2020 15:49:05 
Subject: Missing items / Refund approval //Order ID: 6244158678 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 19, 2020 
Order ID: [ callto:2000427632 | 6244158678 ] 
Tracking ID: FC1121200006151 
Total Price: SAR97 
Concept: MAX 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 20 items but as per the customer has only received 19 items, Under the consignment details we can see that all 20 items have been shipped from our side. 

The missing item is 
161436451 - - Solid Handbag with Shoulder Strap (quantity 1) 

Case history : The customer reached out to us on Nov 23 , 2020. and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 11/19/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb