Subject: Re: RE: status update
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 08 Dec 2020 04:11:54 +0000

Dear Akshay,     This is to inform you that we have successfully updated the Delivered status for shared shipment.     {   "customer_shipment_id": "623917982423999991",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-11-08 18:29:00",   "entry_type": "Hybris",   "order_id": "6239179824",   "chargeable_weight": "2.883",   "scac": "ARA",   "seller_organization_code": "LMG_KSA",   "ship_node": "2399999",   "tracking_id": "46377556643",   "reference_number": "46377556643" }       As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f9f10983dfa2204924fde732fa821da9a416a13e8ad8d385cffaa412145603c2 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Tue, 8 Dec at  9:01 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 
 
Pl change the status & confirm once done.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, December 7, 2020 4:18 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked];
 [email-masked]; [email-masked] 
Subject: Re: RE: status update 

 

 
External email sender, please take precaution.

 

 

 Dear Akshay, 

 

   

 
 Greetings!! 

 

   

 
 @Vishwajeet please provide your confirmation to proceed further with this. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f9f10983dfa2204924fde732fa821da9a416a13e8ad8d385cffaa412145603c2 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks & Regards, 

 

 

 

 
 
Priyanka Yadav | Technical Engineer 

 

 

 

 
 
FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

 

 

 

 

 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Mon, 7 Dec at 5:45 PM
, Akshay Berry <[email-masked]> wrote:

 

 
 @FarEye Support
 Please update the status as delivered as per the below time stamp. 

 

 

 

 

 
Order ID:
6239179824

 

 
Tracking id:
46377556643

 

   

 

08 Nov 202006:29
 PM

 

 

 

 
@Vishwajeet
 Singh Please approve.

 

   

 
 
 Regards, 

 

 
Akshay Berry

 

 Email:
[email-masked] 

 
 
 T: +971 4 5172125 

 

   

 

 
 
From: Jessie Caparas <[email-masked]>
 
Sent: Monday, December 7, 2020 1:53 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; AHMED OMER <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: RE: status update

 

 

 

 
 @Akshay
 Berry 

 

 

 
 Kindly check and action. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
T: +97145172087

 

 

 

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Monday, December 7, 2020 3:45 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; AHMED OMER <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: status update 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Kindly assist us to update the order status to delivered as customer already received the order.

 

 

 

 

 
 
Order ID:
6239179824

 

 

Tracking id:
46377556643

 

 

   

 

 
 
Regards,

 

 

Fauzan

 

 

 

 

 

 
From:
"AHMED OMER" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 3, 2020 1:40:39 AM 
Subject: status update

 

 

 

 

 
 
with reference to the ticket no :

 

 

 

 

Hi Team,

 

 

 

 
 
Problem Statement: Hypris statue update

 

 

Order Date : 5 Nov 2020

 

 

Order ID: 6239179824

 

 

Tracking id: 46377556643

 

 

 

 
 
Assistance Required: Need urgent status update.

 

 

Issue Description: The Customer complaining the she can't create a return request due to the the order current status (in progress), same time the tracking shows
 the order is already delivered as the customer conform the delivery, so kindly update the order status asap.  

 

 

 

 
 
Regards,

 

 

Ahmed Omer

 

 

   

 

 

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www.landmarkgroup.com 

 

 
 
181298:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com