Subject: Re: refund issue case ID: 1485111
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 7 Dec 2020 19:16:33 -0700 (MST)

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 5 December, 2020 14:44:40 
Subject: Re: refund issue case ID: 1485111 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 27 November, 2020 15:14:04 
Subject: Re: refund issue case ID: 1485111 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 13:17:25 
Subject: Re: refund issue case ID: 1485111 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 21 November, 2020 14:13:22 
Subject: Re: refund issue case ID: 1485111 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 15:14:24 
Subject: Re: refund issue case ID: 1485111 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 15 November, 2020 09:00:31 
Subject: Re: refund issue case ID: 1485111 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 7 November, 2020 11:09:38 
Subject: Re: refund issue case ID: 1485111 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 29 October, 2020 14:21:10 
Subject: Re: refund issue case ID: 1485111 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 22 October, 2020 09:18:58 
Subject: Re: refund issue case ID: 1485111 

Hi team, 

here are the details and transaction ID: 

email ID: [email-masked] 
Transaction ID: 020910011966 
date of deduction is in the attachment 

kindly do needful. 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 20 October, 2020 10:50:42 
Subject: Re: refund issue case ID: 1485111 

Hi team, 

here are the details and transaction ID: 

email ID: [email-masked] 
Transaction ID: 020910011966 
date of deduction is in the attachment 

kindly do needful. 
regards 
ammar asif 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 October, 2020 09:46:21 
Subject: Re: refund issue case ID: 1485111 

Hi Ammar, 

Kindly share complete details before any escalation. 
How can we refund in this case, you have not provided any details of customer even the proof of the deduction not enough. Share the customer email ID, if the there is order ID share that and the transaction ID and the date. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 9 October, 2020 21:42:32 
Subject: Re: refund issue case ID: 1485111 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 3 October, 2020 12:44:34 
Subject: Re: refund issue case ID: 1485111 

Hi team 
here is attachment . 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 3 October, 2020 12:42:08 
Subject: refund issue case ID: 1485111 

Problem Statement: Refund Not Processed 
Order Date : 2020/7/27 
amount : 28.140 Kwd 
Assistance Required: Need refund for customer. 

the customer is claiming that his money got deducted but order not placed 
he shared bank sms of money deduction with us 
i escalated to kwait finance team but there was no response 

please do needful. 

Best regards 
Ammar Asif