Subject: Refund approval/ 6237910465
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 7 Dec 2020 10:05:39 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Ticket id : 1651462 
Order Date : Nov 1, 2020 
Order ID: 6237910465 
Tracking ID : FP1102201000660 
Total Price : SAR465.00 

Issue Description : The Customer placed the order on Nov 1, 2020 , and it is pending since then, on 11/3/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 

Case history : The customer reached out to us on 4 Nov 2020 and since then the issue was escalated to the LMG Team for POD but we got no response. 
Customer's history : the customer is with us 11/1/20 and this is his 8th order with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.