Subject: Customer has return the items but in hybris is showing cancelled ; Order ID: 9615676863
From: Aman Deep <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 7 Dec 2020 07:03:20 -0700 (MST)

Hi Team, 

Problem Statement: Customer has return the items but in hybris is showing cancelled. 

Order Date: Nov 19, 2020 
Order ID: 9615676863 
RMA: 1000200441 
Tracking ID: 46043670083 

Assistance Required: Customer has return the item but in hybris is showing cancelled, please assist. 

Issue Description: The customer reported that she returned the 1 item (with total items cost is 268 AED), but in hybris its showing the status cancelled. 
​ 
Please check and advise. 

Thank you for your help! 

Regards, 
Aman Deep