Subject: RE: Late Delivery - 6249015371
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 7 Dec 2020 13:44:56 +0000

@Apoorv Joshi<mailto:[email-masked]> The same issue has been escalated by Seeta already today to the delivery team.

Please double check before sending to avoid duplications.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 7, 2020 4:41 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Late Delivery - 6249015371

External email sender, please take precaution.
Hi Team,

Please assist in arranging the delivery on the below case. Customer can be reached on  0531 808777.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 5:44:19 PM
Subject: Late Delivery - 6249015371

Hi Team,

Problem Statement:  Late Delivery
Order Date : Nov 29, 2020
Order ID: 6249015371
Tracking ID: FC1130200001555
Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on Nov 30, 2020 but till now the order has not delivered to the customer. The customer has confirmed that she is getting messages but there is no calls. The customer is flying on Monday morning and wants the delivery by Sunday, Dec 06.

The customer is continuously complaining that the courier team is not contacting him but returning the delivery and sending a message that we have missed you. The customer is flying on Monday and requested for the delivery on Sunday.

Kindly assist with the delivery to be arranged asap.

Regards,
Nikhil

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