Subject: RE: 6245506544 // Missing item // Refund Approval
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 7 Dec 2020 13:05:53 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> Proceed for refund as goodwill.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 7, 2020 4:35 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: 6245506544 // Missing item // Refund Approval

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 4:23:12 PM
Subject: 6245506544 // Missing item //  Need to to approve the refund.

Hi Team,

Problem Statement: Missing item,

Order Date : Nov 21, 2020

Order ID: 6245506544<callto:2000451333>
Tracking ID; 46382792691
Missing item ID ; 162146781 - - Kappa Textured Lace-Up Walking Shoes
Value of the missing item; 107 SAR
Assistance Required: Need to to approve the refund.

Issue Description: The customer was placed order for 10 items and 10 items has been shipped from our end, but the customer received only 9, however as per courier team details the was shipment in one box and same has been delivered to the customer.

Customer History; The customer has 8 successful order with us, and the value of those order almost 4500 SAR

Assistance Required: Need to approve the refund

Regards
Ataullah

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