Subject: Re: 6245506544 // Missing item // Refund Approval
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 7 Dec 2020 05:35:12 -0700 (MST)

Hi Team, 

Please assist in closing the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, December 7, 2020 4:23:12 PM 
Subject: 6245506544 // Missing item // Need to to approve the refund. 

Hi Team, 

Problem Statement: Missing item, 
Order Date : Nov 21, 2020 
Order ID: [ callto:2000451333 | 6245506544 ] 
Tracking ID; 46382792691 
Missing item ID ; 162146781 - - Kappa Textured Lace-Up Walking Shoes 
Value of the missing item; 107 SAR 
Assistance Required: Need to to approve the refund. 

Issue Description: The customer was placed order for 10 items and 10 items has been shipped from our end, but the customer received only 9, however as per courier team details the was shipment in one box and same has been delivered to the customer. 

Customer History; The customer has 8 successful order with us, and the value of those order almost 4500 SAR 

Assistance Required: Need to approve the refund 

Regards 
Ataullah