Subject: Re: RMA showing cancelled
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 7 Dec 2020 05:23:14 -0700 (MST)

Any update 

From: "yasser lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 3 December, 2020 10:49:35 
Subject: RMA showing cancelled 

Hi Team, 

Subject: RMA showing cancelled. 

ORDER NO : 2000568901 
RMA TRACKING ID : 43824791791 
RMA No: 1000216344 
Ticket No: 1792350 

Issue Description: As per the hybris, the status of the above RMA is showing cancelled. However, as per the Aramex tracking id 43824791791 , the status is showing "Shipment returned to shipper" on 26 Nov 2020. Now the customer is asking for refund for the mentioned RMA. After contacting Aramex, they stated that the item was delivered to warehouse "under AWB: 43825130484". 

Assistance Required: Kindly do the needful as the customer is waiting for refund. 

Regards, 
Yasser.