Subject: RE: Wrong item delivered Size-wise - 9619712104/ 162232229
From: Hamza Hafeez <[email-masked]>
To: Manjit Gurung <[email-masked]>
Cc: Deepak Bhardwaj <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Chester Dsouza <[email-masked]>
Date: Mon, 7 Dec 2020 09:47:38 +0000

Hi Manjit,

Please can you physically check the shoes from the below list to identify which item code/barcode is actually size 41.5?

ITEM
EAN
162232230
6292269014407
162232227
6292269014377
162232224
6292269014353
162232226
4061622879067
162232225
6292269014360
162232229
6292269014391
162232228
6292269014384

Please can you provide the actual sizes of the physical product for the above codes?

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867798950&sdata=9Vng6Y343y6g6%2FnjHopprpA7KrhC1e5uLLuTPY0tArc%3D&reserved=0>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, December 07, 2020 1:35 PM
To: Hamza Hafeez <[email-masked]>
Cc: Deepak Bhardwaj <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Wrong item delivered Size-wise - 9619712104/ 162232229

External email sender, please take precaution.
Hi Hamza,

Order: 9619712104
Item ID:  162232229
Customer's Address: Al Nadha 2, Dubai
Issue description: the customer ordered the size 41.5 of the item mentioned above, however he received 43.5 size.
the customer now is highly irated and want to know in what store he can get the correct size as he does not want to return.

Please advise in order to help this customer, as he is threatening that he will escalate the issue to the higher level if he did not get proper assistance.

Regards
shakeeb
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