Subject: Wrong item delivered Size-wise - 9619712104/ 162232229
From: Shakeeb Arsalan <[email-masked]>
To: hamza hafeez <[email-masked]>
Cc: Deepak Bhardwaj <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 7 Dec 2020 02:35:12 -0700 (MST)

Hi Hamza, 

Order: 9619712104 
Item ID: 162232229 
Customer's Address: Al Nadha 2, Dubai 
Issue description: the customer ordered the size 41.5 of the item mentioned above, however he received 43.5 size. 
the customer now is highly irated and want to know in what store he can get the correct size as he does not want to return. 

Please advise in order to help this customer, as he is threatening that he will escalate the issue to the higher level if he did not get proper assistance. 

Regards 
shakeeb