Subject: Refund Approval for return item
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 7 Dec 2020 01:06:48 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for return item. 

Ticket ID: 1706315 

Order Date: Nov 1, 2020 
Order ID: 9611448906 

Total Order Value: AED 41.25 

Issue Description: As per the customer she had already returned the item on Nov 6, 2020. However, as we can check on the system there is no return request raised for this order. We also tried confirming with the warehouse team that they received the item but haven't received any proper response regarding the same. 

Item 1: 161945411 - - Juniors Printed Romper with Ruffle Detail and Tie Ups 
Item 2: 161844870 - - Juniors Plain T-shirt with Turtleneck and Long Sleeves - Set of 2 

Case History: Customer has contacted us multiple times regarding this complaint. 

Assistance Required: Request you to provide a refund approval of AED 41.25 so that we can close this case. 

Thank you for your help! 

Regards, 
Ishan