Subject: Re: Missing items / Refund approval//Order ID: 6238314640
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 7 Dec 2020 00:38:10 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 2 December, 2020 13:33:40 
Subject: Re: Missing items / Refund approval//Order ID: 6238314640 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 15:37:06 
Subject: Re: Missing items / Refund approval//Order ID: 6238314640 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 17 November, 2020 09:19:07 
Subject: Missing items / Refund approval//Order ID: 6238314640 

Hi Team, 

Problem Statement: Missing items / Refund approval. 
Order Date : Nov 2, 2020 
Order ID: [ callto:2000427632 | 6238314640 ] 
Store Code: Babyshop10042 
Tracking ID: 623831464023999991 
Total Price: SAR17 
Concept: BABYSHOP 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer he/she has only collected 3 item, Under the consignment details we can see that all 4 items has been shipped from our side. 

The missing item is 162052714 - - Juniors Printed Feeding Bottle with Cap -250 ml (quantity 1) 

Case history : The customer reached out to us on Nov 6 , 2020. and we have escalated to warehouse and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 9/19/20 and this is his/her 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb