Subject: Re: Missing items // Refund approval // 8398596225 // 1498937
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 7 Dec 2020 00:31:54 -0700 (MST)

Hi Team, 

The Customer is contacting us on a regular basis. Kindly look into this concern and update us at the earliest. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 14 November, 2020 09:52:39 
Subject: Re: Missing items // Refund approval // 8398596225 // 1498937 

Hi Team, 

Kindly update us and help us to close this case. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 4 November, 2020 09:42:30 
Subject: Missing items // Refund approval // 8398596225 // 1498937 

Hi Team, 

Problem Statement: Refund Approval for missing items. 
Ticket ID:1498937 
Order Date: Aug 21, 2020 
Order ID: 8398596225 
AWB: S002234294295 
Total Order Value: KWD 25.43 

RMA: NA 

Issue Description: As per the hybris, all the items were delivered to the customer. However, customer is complaining that the below items were missing in her shipment: 

161217789 - - PAW Patrol Printed Shorts - Set of 2 , KWD 1.50 
162209467 - - Disney Minnie Mouse Print Round Neck T-shirt and Pyjamas - Set of 4 , KWD 7.92 
161532679 - - Embellished Hair Clamp - Set of 2 , KWD 0.5 
161755756 - - Juniors Printed Tights with Elasticised Waistband - Set of 2 , KWD 1.5 
162052720 - - Juniors Printed Spoon Feeder - 150 ml , KWD 0.70 

Total price for missing items: KWD 11.4 

As per the update from Warehouse, all the items were shipped under one container. We have emailed the courier partner(Shipa) multiple times regarding the update of delivered items, however no response received. 

Case History: Customer has contacted us for the first time regarding this complaint. 

Assistance Required: Request you to provide us any update or refund approval of KWD 11.4 so that we can close this case. 

Thank you for your help! 

Regards, 
Nitesh