Subject: RE: refund return process
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 7 Dec 2020 06:52:38 +0000

@Akshay Berry<mailto:[email-masked]>

Kindly get this checked.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 5, 2020 1:32 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Re: refund return process

External email sender, please take precaution.
Hi Team,

Can you please assist in closing the below case. Customer has reported returning the following item to the store but as per hybris there is no return request showing. Please find attached the return receipt that customer received at the time of returning.
162105102 - - Jane Shilton Tote Bag with Detachable Strap

Please look into this and assist on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 5, 2020 7:55:18 AM
Subject: refund return process

Hi  Team,

Order number : 6232167081
Item id :162105102 - - Jane Shilton Tote Bag with Detachable Strap

The customer returned one item to store , he got a receipt to refund the amount to his card and there is no RMA also
there is no option to create RMA  .

Regards,
Tawfik

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