Subject: RE: Refund Not Processed - 6229239387
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 7 Dec 2020 06:52:12 +0000

@Akshay Berry<mailto:[email-masked]>

Kindly check this please

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 5, 2020 1:45 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Not Processed - 6229239387

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No action taken on child ticket #1653383.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 3:11:25 PM
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Oct 1, 2020

Order ID: 6229239387
Return Tracking ID: 46179088653
Assistance Required: Need urgent process the RMA 1000053615

Issue Description: Customer raised a return request for 12 item and as per customer she/he handed over all 12 items to the courier team.

As per tracking ID it has been received from our end, so kindly process the RMA,

The customer clamed that he has return the items of the order no 6229239387 with the items of order no 6222155324   to aramex all in one box .

we have forworded the issue to warehuase but we did not get any reply.

Regards,
Ezzaldeen

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