Subject: FW: [#1793572] - Conversation with reshma
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 7 Dec 2020 06:16:49 +0000

Hi Team,

Can we please address the customer’s concern.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Reshma Khaleel <[email-masked]>
Sent: Saturday, December 5, 2020 2:02 AM
To: Splash <[email-masked]>
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Rajesh Somasundaran <[email-masked]>
Subject: Re: [#1793572] - Conversation with reshma

External email sender, please take precaution.
Dear all ,

I have no idea why there is so much delay in refunding the amount of 19 riyal . I returned two products on the same day (26/11/20) ... you said it will take 5 days to refund. Till date there is no refund amount credited to my account. I have made so many enquiries via chat, calls and emails but there is no response from your side. I mentioned in every message that I wish to purchase with my credit before the sale ends ... from your side you say you will get in 2 days and 1 day but there is no action taken from your end. I am really fed up with this . The time when I need to purchase the sale will end.

On Wed, 2 Dec 2020 at 7:01 PM, Splash <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

Please speed up the refund process for this order as customer received the refund for another order and both were collected on the same day.

Order number: 4517016650

RMA: 1000222707

AWB:  RP1125200004287

1793572:1125156

--
Reshma Razaak
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