Subject: Re: [#459963] Re: Refund transfer confirmation.
From: Seeta Seeta <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Sun, 6 Dec 2020 23:12:32 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Sankar" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]> 
Sent: Sunday, 6 December, 2020 17:41:26 
Subject: RE: [#459963] Re: Refund transfer confirmation. 

Hi Sankar, 

FYI. Wil do manual refund. 6479937920 

[ mailto:[email-masked] | @seeta.seeta ] 

Please get bank details. 

Regards, 

Malik 

From: PayFort Operations Team <[email-masked]> 
Sent: Sunday, December 6, 2020 11:32 AM 
To: seeta.seeta <[email-masked]> 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: [#459963] Re: Refund transfer confirmation. 

External email sender, please take precaution. 

Hi Seeta, 

​ 

Good morning! 

​ 

Our sincere apologies for the unintended delay in our response due to the UAE holidays. 

Upon checking this Order ID 6479937920, we can see that the refund action got failed as can be seen below: 

​ 

​ 

FORT ID 	

158654528300094266 

Merchant Name 	

Landmark Group 

Commercial Name 	

Landmark KSA 

Merchant Country 	

Kingdom Of Saudi Arabia 

Merchant Reference 	

6479937920 

Authorization Code 	

092560 

Date & Time 	

2020-08-01 16:44:42 

Customer Name 	

N/A 

Customer IP 	

46.152.39.116 

Geolocation IP 	

146.177.34.233 

Customer Email 	

[email-masked] 

Order Description 	

N/A 

Acquirer 	

Al-Rajhi Bank 

Payment Method 	

Debit Cards 

Payment Option 	

MADA 

Card Number 	

529741******8041 

Expiry Date (yy/mm) 	

20/06 

Card Holder Name 	

N/A 

Amount 	

925.00 

Currency 	

SAR 

Status 	

Purchased 

We also tried checking our records if there's any manual refund request sent to us for this specific transaction, and we found none. 

We hope this helps. 

Best regards, 

	

Jovelyn Vicencio 

Operations Analyst 

Phone: UAE +971 4573 9800 (Option 2) 

Email: [email-masked] 

	

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.payfort.com%2Fa-letter-to-our-community%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C41c1064eb6314137295408d899b8f49c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637428366952273831%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0eD2W3R8mQ%2BfvtdKFvGeF7rCQwMOaHXPrjH6hfgh%2FNc%3D&reserved=0 | A
 letter to our community ] 

#stayUPBEAT 

On Sat, 5 Dec at 11:40 PM , PayFort Operations Team <[email-masked]> wrote: 

Hi Seeta, 

Good Evening and Thank you for contacting PayFort. 

We are working on your query and we will update you as soon as possible. 

We appreciate your patience in the interim. 

Best Regards, 

Angelica Tuason 

Operations Analyst 

Phone: UAE +971 4573 9800 (Option 2) 

Email: [email-masked] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.payfort.com%2Fa-letter-to-our-community%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C41c1064eb6314137295408d899b8f49c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637428366952273831%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0eD2W3R8mQ%2BfvtdKFvGeF7rCQwMOaHXPrjH6hfgh%2FNc%3D&reserved=0 | A
 letter to our community ] 

#stayUPBEAT 

	

BQ_BEGIN

On Wed, 2 Dec at 11:29 AM , Seeta Seeta <[email-masked]> wrote: 

Hi Team, 

Requesting you to assist us in the below case on urgent basis. 

The case is pending since long time. 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, November 30, 2020 3:12:45 AM 
Subject: RE: Refund transfer confirmation. 

Hi Seeta , 

Escalated to PayFort team. 

Regards, 

Malik 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, November 29, 2020 10:01 AM 
To: Malik Ismail <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Abdulaziz Ahmed, Hasan. Ghilan <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund transfer confirmation. 

External email sender, please take precaution. 

Hi Malik, 

Problem Statement: Refund transfer confirmation. 

As per Hybris the refund follow on rejected 5 times for the below order , Jira confirmed on 19/10/2020 will take 7-10 business days however still customer did not receive it. 

Kindly confirm the amount has been transferred from our end so that we can resolve the case .please find the details below: 

Order Date :Apr 10 ,2020 
Order ID:6479937920 
Tracking ID:S000908764691 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Abdulaziz Ahmed, Hasan. Ghilan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 18 June, 2020 17:12:52 
Subject: Re: Need POD 

Hi Abdul, 

For this order the refund has already processed on today. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abdulaziz Ahmed, Hasan. Ghilan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 18 June, 2020 15:44:32 
Subject: Re: Need POD 

Hi Team, 

Any updates on this case? 

Regards, 
Abdulaziz 

From: "Abdulaziz Ahmed Hasan. Ghilan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 29 May, 2020 16:13:12 
Subject: Need POD 

Hi Team, 

Problem Statement: Need POD 
Order Date :Apr 10 ,2020 
Order ID:6479937920 
Tracking ID:162351556 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 10/04/2020 and as per shipa website the order delivered to customer on 25/04/2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 

Abdulaziz 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C41c1064eb6314137295408d899b8f49c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637428366952283819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FZbXTAwtFwXU3LJp6UwYUQfIaanOg5kr%2B9VUuCJHbf8%3D&reserved=0 | 
www.landmarkgroup.com ] 

BQ_END

459963:58665 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com