Subject: RE: Amount has deducted _ Ticket 1553275
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Haedar Mohammad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 7 Dec 2020 04:48:40 +0000

Hi Fauzan,

Noted.

Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 7, 2020 8:21 AM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Haedar Mohammad <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Amount has deducted _ Ticket 1553275
Importance: High

External email sender, please take precaution.
Hi Malik,

Please find the bank details of the customer.

Account holder name: Fawaz Awad Awad Al-Suhaimi
Bank's name: Al-Ahly
Branch Name: Air Defense Institute
Account number: 13700000102010
IBAN Number: 1610000013700000102010
Account type: Current

Regards,
Fauzan

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 3:43:01 PM
Subject: RE: Amount has deducted _ Ticket 1553275

Hi Fauzan,

Please get bank details from customer.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 8:26 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount has deducted _ Ticket 1553275

External email sender, please take precaution.
Hi Malik.

Kindly assist us for the next step of the below case.

Regards,
Fauzan

________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 9:23:03 PM
Subject: RE: Amount has deducted _ Ticket 1553275

Hi Malik,

Please ignore the below email we have received the amount in our account. Refer to the below screenshot for your reference.

Thanks & Regards,
Athar Mohammed,

From: Mohammed Athar
Sent: Tuesday, November 10, 2020 6:44 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount has deducted _ Ticket 1553275

Hi Malik,

Please refer to the attached file. Transaction STATUS is decline.

Thanks & Regards,
Athar Mohammed,

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 1:47 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount has deducted _ Ticket 1553275
Importance: High

Hi Athar,

Transaction showing failed. However, please check with attached and below if amount is captured.

Order 6497586278
Fort ID 159145631300024238
Date : 06-06-2020
Amount SAR 403

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 2:31 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount has deducted _ Ticket 1553275
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to Customer email [email-masked]<mailto:[email-masked]>

Customer tried to place an order but the amount has deducted and order not placed, Kindly check and assist us.

Amount: SAR403
Transaction Date:  06/06/2020
Transaction ID: 0000015815292761

Regards,
Fauzan
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