Subject: RE: Refund to be process(9604354044)
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 7 Dec 2020 04:43:56 +0000

Hi Fauzan,

Do we have bank details for customer ?

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 7, 2020 8:19 AM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Refund to be process(9604354044)

External email sender, please take precaution.
Hi Malik,

Kindly assist us in processing the refund for the below case. Customer is very irate for the late refund.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 November, 2020 05:13:33
Subject: Fwd: Refund to be process(9604354044)

Hi Malik,

Kindly assist us in closing below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 November, 2020 05:10:49
Subject: Refund to be process(9604354044)

Hi Team,

With reference to order number: 9604354044.Customer refund rejected in hybirs and processed again on Oct 20, 2020. However, Custome did not received the refund yet in his account. We did raise Jira under this ticket https://landmark.atlassian.net/browse/REL-127035. Jira team has asked to get the refund processed manually.

Customer attached the bank statement and refund is not reflecting in it.

Kindly assist in closig the case.

Regards,
Abhishek

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