Subject: order unable to cancel
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 6 Dec 2020 20:33:25 -0700 (MST)

Hi Team, 

With reference to order # 9789717196 

The order was placed on Jun 27, 2020 , However the order still not shipped also the cancelation option is disabled. Kindly assist us to cancel the order. 

Regards, 
Fauzan 

From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 2, 2020 9:49:24 AM 
Subject: the order unable to cancel 

Hi Team, 

Problem Statement: the order unable to cancel 
Order Date :Jun 27, 2020 
Order ID:9789717196 
Tracking ID:NA 
teckets number:1795593 

The customer tried to cancel the order since 5 months ago till now the order is not cancelled kindly take look at this issue and resloved . 

Regards, 
Ahmed