Subject: Item Issue [Missing Parts] / 9615246881
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 2 Dec 2020 07:12:34 -0700 (MST)

Hi Team, 

The customer has placed his order for for "Step2 Ride Cruiser Car" and the price of this item is AED 595.00. She received his order successfully. 
However, customer claim that she received the item but there is a missing part in the item. 

Customer confirmed with us that part J and G is missing and she said that part O should have only 4 piece but she received 6 pieces. Customer also confirmed with us that she don't want to return her item so we have escalated to the Sachin but we have not received any response from his side. 

So we request you please assist us and do the needful. 

Date - Nov 18, 2020 
Order number - 9615246881 
Tracking ID - 46043244402 

Item Details - 162041629 - - Step2 Ride Cruiser Car 
Concept - Babyshop 

Ticket ID - 1716438 

We are looking forward to your reply. 

Your Friends 
The Support Team