Subject: RE: KSA Hybris Issue
From: Jessie Caparas <[email-masked]>
To: Sivaprasad S <[email-masked]>, pratheesh.gopi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Sreejith Sreekumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 2 Dec 2020 11:00:29 +0000

Hi Team,

Still the same issue.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sivaprasad S <[email-masked]>
Sent: Wednesday, December 2, 2020 2:49 PM
To: pratheesh.gopi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Sreejith Sreekumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: KSA Hybris Issue

External email sender, please take precaution.
Hi Shakeeb,

We have verified the access for the list of users provided in KSA and EGY. Can you please check and verify once again.

Note: Uriva user is not present in EGY..

Regards,
Sivaprasad.

On Wed, Dec 2, 2020 at 3:50 PM Pratheesh Gopi <[email-masked]<mailto:[email-masked]>> wrote:
Hi Siva,

Please verify the usergroup assigned for the below users on EGY and KSA Hyrbis.

—

Pratheesh Gopi
System Administrator
Web Team | Landmark Group
w: webteam.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwebteam.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C77dccddc75734a22f1ae08d896afde7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425029384103000%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xADYZ%2Bd0hRMzoR0g1fq4N3QfAg5kV18Y3le0vSOdmqI%3D&reserved=0>
m: +91 7337834212
t: +91 8041796565 Extn: 5425

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, December 2, 2020 at 3:33 PM
To: Pratheesh Gopi <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>, escalations dxbteam <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA Hybris Issue

** This mail has been sent from an external source **
Hi Pratheesh,

PFB Usernames for instance:

shakeeb.arsalan
apoorv
urvika
seeta.seeta
shivani.rani

Please note that we have logged off and logged in again, However the same error is still showing.

Regards
Shakeeb

________________________________
From: "Pratheesh Gopi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "sreejith sreekumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 3:19:37 PM
Subject: Re: KSA Hybris Issue

Hi Jessie,

We have verified Hybris is working on both KSA and EGY env.
Can you share us a username who is unable to search orders, and ask the users to logoff and login back and check it again.

—

Pratheesh Gopi
System Administrator
Web Team | Landmark Group
w: webteam.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwebteam.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C77dccddc75734a22f1ae08d896afde7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425029384103000%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xADYZ%2Bd0hRMzoR0g1fq4N3QfAg5kV18Y3le0vSOdmqI%3D&reserved=0>
m: +91 7337834212
t: +91 8041796565 Extn: 5425

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, December 2, 2020 at 2:29 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>, Pratheesh Gopi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: KSA Hybris Issue

@Pratheesh Gopi<mailto:[email-masked]>

Can you please help us out on this?

KSA and EG Hybris is not working.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 12:48 PM
To: Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA Hybris Issue

External email sender, please take precaution.
Hi Sreejith,

The following links are not working, we are unable to search for orders. Please look into it.

https://extcseg.lmsin.net/eg/cscockpit/index.zul<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fextcseg.lmsin.net%2Feg%2Fcscockpit%2Findex.zul&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C77dccddc75734a22f1ae08d896afde7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425029384112952%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PqKrELCjs%2BbtRqCtCjdadGW%2Bq4gvluwCpUx0whU9weU%3D&reserved=0> , https://extcssa.lmsin.net/cscockpit/login.zul<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fextcssa.lmsin.net%2Fcscockpit%2Flogin.zul&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C77dccddc75734a22f1ae08d896afde7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425029384112952%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xgLo6fo6s4meN2mjFTJYYaj9WjMJXHcDs2CU%2Fm3TPFI%3D&reserved=0>

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Sreejith Sreekumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 1:01:38 PM
Subject: KSA Hybris Issue

Hi Sreejith,

Kindly look into the attached screenshots, we are unable to open orders in KSA Hybris/Cockpit. It works for some time and then the issue starts repeating again and again. We are facing this since yesterday, the link that we are facing issue with is: https://extcssa.lmsin.net/cscockpit/login.zul<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fextcssa.lmsin.net%2Fcscockpit%2Flogin.zul&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C77dccddc75734a22f1ae08d896afde7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425029384122914%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OMTnwp9s3SxMGPv1y5Gc4xKTjDi5lZ%2BXxfXICYw37F0%3D&reserved=0>

Please look into it on priority. Thank you for your help!

Regards,
Apoorv

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The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. Access to this email by anyone else is unauthorized. This communication may contain confidential or legally or privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. Any opinion, advise or views expressed in this mail are not necessarily the views of Company and no binding nature of the content /message shall be implied or assumed unless the sender has done so expressly with the due authority.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com