Subject: Re: KSA Hybris Issue
From: Sivaprasad S <[email-masked]>
To: Pratheesh Gopi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Sreejith Sreekumar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 2 Dec 2020 16:18:44 +0530

Hi Shakeeb,

We have verified the access for the list of users provided in KSA and EGY.
Can you please check and verify once again.

Note: Uriva user is not present in EGY..

Regards,
Sivaprasad.

On Wed, Dec 2, 2020 at 3:50 PM Pratheesh Gopi <
[email-masked]> wrote:

> Hi Siva,
>
>
>
> Please verify the usergroup assigned for the below users on EGY and KSA
> Hyrbis.
>
>
>
> —
>
>
>
> Pratheesh Gopi
>
> System Administrator
>
> Web Team | Landmark Group
>
> w: webteam.com
>
> m: +91 7337834212
>
> t: +91 8041796565 Extn: 5425
>
>
>
>
>
> *From: *Shakeeb Arsalan <[email-masked]>
> *Date: *Wednesday, December 2, 2020 at 3:33 PM
> *To: *Pratheesh Gopi <[email-masked]>
> *Cc: *Jessie Caparas <[email-masked]>, Apoorv Joshi <
> [email-masked]>, Sreejith Sreekumar <
> [email-masked]>, escalations dxbteam <
> [email-masked]>, Seeta Seeta <
> [email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>
> *Subject: *Re: KSA Hybris Issue
>
>
>
> *** This mail has been sent from an external source ***
>
> Hi Pratheesh,
>
> PFB Usernames for instance:
>
> shakeeb.arsalan
> apoorv
> urvika
> seeta.seeta
> shivani.rani
>
> Please note that we have logged off and logged in again, However the same
> error is still showing.
>
> Regards
> Shakeeb
>
>
> ------------------------------
>
> *From: *"Pratheesh Gopi" <[email-masked]>
> *To: *"Jessie Caparas" <[email-masked]>, "Apoorv Joshi"
> <[email-masked]>, "sreejith sreekumar" <
> [email-masked]>
> *Cc: *"escalations dxbteam" <[email-masked]>,
> "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>
> *Sent: *Wednesday, December 2, 2020 3:19:37 PM
> *Subject: *Re: KSA Hybris Issue
>
>
>
> Hi Jessie,
>
>
>
> We have verified Hybris is working on both KSA and EGY env.
>
> Can you share us a username who is unable to search orders, and ask the
> users to logoff and login back and check it again.
>
>
>
> —
>
>
>
> Pratheesh Gopi
>
> System Administrator
>
> Web Team | Landmark Group
>
> w: webteam.com
>
> m: +91 7337834212
>
> t: +91 8041796565 Extn: 5425
>
>
>
>
>
> *From: *Jessie Caparas <[email-masked]>
> *Date: *Wednesday, December 2, 2020 at 2:29 PM
> *To: *Apoorv Joshi <[email-masked]>, Sreejith Sreekumar <
> [email-masked]>, Pratheesh Gopi <
> [email-masked]>
> *Cc: *Escalations Dxbteam <[email-masked]>,
> "seeta.seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, Shakeeb Arsalan <
> [email-masked]>
> *Subject: *RE: KSA Hybris Issue
>
>
>
> @Pratheesh Gopi <[email-masked]>
>
>
>
> Can you please help us out on this?
>
>
>
> KSA and EG Hybris is not working.
>
>
>
> Thank you and Kind Regards,
>
> Jessie Caparas
>
> T: +97145172087
>
>
>
> *From:* Apoorv Joshi <[email-masked]>
> *Sent:* Wednesday, December 2, 2020 12:48 PM
> *To:* Sreejith Sreekumar <[email-masked]>
> *Cc:* Escalations Dxbteam <[email-masked]>;
> seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <
> [email-masked]>; Shakeeb Arsalan <
> [email-masked]>
> *Subject:* Re: KSA Hybris Issue
>
>
>
> *External email sender, please take precaution.*
>
> Hi Sreejith,
>
>
>
> The following links are not working, we are unable to search for orders.
> Please look into it.
>
> https://extcseg.lmsin.net/eg/cscockpit/index.zul ,
> https://extcssa.lmsin.net/cscockpit/login.zul
>
>
>
> Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"Apoorv Joshi" <[email-masked]>
> *To: *"Sreejith Sreekumar" <[email-masked]>
> *Cc: *"Manish Kumar" <[email-masked]>, "escalations dxbteam" <
> [email-masked]>, "Seeta Seeta" <
> [email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>
> *Sent: *Wednesday, December 2, 2020 1:01:38 PM
> *Subject: *KSA Hybris Issue
>
>
>
> Hi Sreejith,
>
>
>
> Kindly look into the attached screenshots, we are unable to open orders in
> KSA Hybris/Cockpit. It works for some time and then the issue starts
> repeating again and again. We are facing this since yesterday, the link
> that we are facing issue with is:
> https://extcssa.lmsin.net/cscockpit/login.zul
>
>
>
> Please look into it on priority. Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
>
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