Subject: RE: Amount deduction/ [email-masked]
From: Mustafa Chakki <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Harish Thakor <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Anju John <[email-masked]>
Date: Wed, 2 Dec 2020 10:03:31 +0000

REFUNDED

IP Address168.187.70.73Batch ID-1
Transaction Date/TimeWed Dec 02 12:43:15 AST 2020Post Date1202
Transaction ID202033701098158Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******8713Card ExpirationJul , 2024
Transaction Amount139.400Currency Code414
Merchant Track ID159947321100028868Result CodeCAPTURED
Host Response00Authorization Code408474
AVS ResponseCVD2 Validation Repsonse
Reference ID033797000613STAN ID582659
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Jessie Caparas <[email-masked]>
Sent: Thursday, November 26, 2020 9:18 AM
To: seeta.seeta <[email-masked]>; Mustafa Chakki <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Anju John <[email-masked]>
Subject: RE: Amount deduction/ [email-masked]
Importance: High

@Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>

Can you please look into this on priority?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 9:23 AM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deduction/ [email-masked]<mailto:[email-masked]>
Importance: High

External email sender, please take precaution.
Hi Mustafa,

Can you please check the below case on urgent basis.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 2:19:47 PM
Subject: Re: Amount deduction/  [email-masked]<mailto:[email-masked]>

Hi Team.

Please take a look at this ticket and do the needful ASAP.

Regards
Ataullah
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 2:43:36 PM
Subject: Re: Amount deduction/  [email-masked]<mailto:[email-masked]>

Hi Team,

The customer is chasing, kindly do the needful.
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 20:19:12
Subject: Re: Amount deduction/  [email-masked]<mailto:[email-masked]>

Hi Team,

any update?
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 16 October, 2020 21:32:12
Subject: Re: Amount deduction/  [email-masked]<mailto:[email-masked]>

Hi team,

The customer is constantly chasing us.
________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 5:17:36 AM
Subject: Amount deduction/  [email-masked]<mailto:[email-masked]>

Hi Rashid,

Kindly assist us to in below case.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 October, 2020 19:14:40
Subject: Amount deduction/  [email-masked]<mailto:[email-masked]>

Hi team,

The customer is claiming that the amount KWD 139.400 was deducted from his account but the refund is not processed.
Please check the below details and advise:

Transaction Id: 025144011558
First amount: KWD 139.400
Date : Sep / 07/ 2020

Please check and advise urgently.

Best Regards
Asjad.

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