Subject: RE: Store Complaint - 1526567
From: Nusaybah Alzuman <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Qazi Mohammed <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Saad Alonaizi <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 2 Dec 2020 10:00:24 +0000

We connected customer problem solved.

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, December 2, 2020 12:02 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Qazi Mohammed <[email-masked]>; Nusaybah Alzuman <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Saad Alonaizi <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Store Complaint - 1526567
Importance: High

@Qazi Mohammed<mailto:[email-masked]> @Nusaybah Alzuman<mailto:[email-masked]>

Can you please help on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 9:57 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint - 1526567

External email sender, please take precaution.
Hi Team,

Can you please assist in getting an update on the below case. Customer has confirmed that they did not receive any follow ups from us regarding this complaint.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 26 November, 2020 21:37:29
Subject: Re: Store Complaint - 1526567

Dear Qazi,

We have heard back from the customer at this time and they have advised that they can be contacted between 9am-6pm on 0581244675. Kindly advise if the customer already has been contacted.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 3:33:59 PM
Subject: RE: Store Complaint - 1526567

Dear @Mohd Imran<mailto:[email-masked]>,

Connected to customer but no response from him.

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 12:38 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint - 1526567

Hi,

Any update on the issue?

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 2:35 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint - 1526567

External email sender, please take precaution.
Hi Team,

Please advise if any update on the below store complaint.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 12:02:07 PM
Subject: Re: Store Complaint - 1526567

Hi Imran,

Kindly advise if there is any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>
Cc: "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 13:36:13
Subject: RE: Store Complaint - 1526567

Hi Qazi,

Please help us to get this closed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 7:36 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint - 1526567

External email sender, please take precaution.
Hi Team,

Please advise if there is any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 21:40:06
Subject: Re: Store Complaint - 1526567

Hi team,

Kindly advise if there is an update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 14:44:54
Subject: FW: Store Complaint - 1526567

Hi @Saad Alonaizi<mailto:[email-masked]>,

Please assist.

Regards,
Malik
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 12:02 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Store Complaint - 1526567

External email sender, please take precaution.
Hi Team,

Customer is complaining that they were unable to exchange an item at the store which they purchased from there under a 50% off promotion and was asked to pay 50% extra for the exchange.

Customer was also asked to bounce from one store to another for this exchange as well and they are frustrated due to this experience. Please find attached the invoice and the whole complaint that customer has shared with us for this purchase, we have however, asked them to share the actual invoice from store.

Customer details are following:
Name: Muhammad
Contact Number: 0581244675
Territory: KSA
Concept: Babyshop
Store Name where purchase was done: AlSalama Mall

The same was escalated to Saad earlier 4 days ago but no response on the complaint. Request you to please assist in closing this.

Thank you for your help!
Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cnusaybah.alzuman%40landmarkgroup.com%7C376abff17e184f9c05ed08d896a0f8ae%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424965391086232%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QowLve%2FWx9IGC6viiJAIwm76g2dMNOV2TjMK1z332kk%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com